Felicia L. Jones-Shaw
 

Senior Instructional Designer.

From the Heart Professional Services, LLC.

(Contract Position)

01/2025 - present.

04/2018 to 08/2018, 09/2021 to 11/2021

 

• Designing and producing all elements of comprehensive training programs, including learning and performance objectives, facilitator and participant guides, instructional videos, job aids, assessments, and interactive e-learning modules.

• Implementing cost-saving strategies that reduced company-wide expenses, boosting profits by 35% through effective risk management practices.

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Instructional Systems Designer II.

Metcor/LSI

02/2024 - 08/2025.

 

• Designed and developed compliance-based and technical training for federal agencies, including the Department of Defense (DoD) and Department of Veterans Affairs (VA), using ADDIE and SAM methodologies.

• Collaborated with SMEs and cross-functional teams to produce e-learning modules, instructor-led training, job aids, and performance support materials aligned with client objectives.

• Evaluated training effectiveness using Kirkpatrick’s Model and was promoted from Level I to Level II within 18 months for exceptional performance and project contributions.

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Senior Instructional Designer.

UnitedHealth Group, Optum.

02/2022 - 12/2024

 

• Led the end-to-end design and implementation of 15+ technology-based learning programs aligned with organizational goals, resulting in measurable improvements in employee performance and training efficiency.

• Developed comprehensive training curricula by assessing learner needs, conducting in-depth subject matter research, and creating tailored content, including course formats, presentations, and educational materials, for healthcare organizations and software platforms such as Epic, Lifestream, Thought Industries, and Cornerstone.

• Provided ongoing support and optimized instructional strategies, leading to a 30% increase in learner engagement and satisfaction within the first year across multiple training cohorts.

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Dedicated Training Specialist.

ProPharma Group (Contract Position).

11/2021 - 12/2022

 

• Supported the delivery of high-quality medical information and pharmacovigilance services by implementing diverse instructional methods, contributing to a 20% improvement in training comprehension and knowledge retention among clinical staff.

• Partnered with project management to develop and deploy a comprehensive training curriculum for over 500 employees during the rollout of Workday and Microsoft Office 365: updated and standardized manuals, visual aids, and other training materials to ensure consistency and user adoption.

 

Senior Training Specialist/Instructional Designer. Federal Reserve Bank of Atlanta.

02/2018 - 08/2021

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• Devised systems and protocols within the department to enhance the coherence of workflow procedures.

• Collaborated with cross-functional teams and implemented new training protocols that enhanced employee performance, resulting in a 32% improvement in productivity within the first year.

• Spearheaded training initiatives and established growth trajectories for managers and supervisors.

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